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Pratheesh
Just Said Yes July 2022

Wedding Website is "not Secure"

Pratheesh, on January 11, 2022 at 11:22 PM Posted in Account Support 0 6

I just created my wedding website and even paid for the custom URL, only to find out that the website is "not secure" for my guests. is there any solutions to this problem? I dont feel too comfortable sending my close friends and families to a potentially dangerous website to enter their information.

6 Comments

Latest activity by WeddingWire Support Team, on October 17, 2023 at 1:56 PM
  • Lynnie
    WeddingWire Administrator October 2016
    Lynnie ·
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    Hi Pratheesh! WeddingWire currently do not support https website security for custom domains. Please note, the only information requested on WeddingWire wedding websites are guests' names from the RSVP tool and comment forms on the wedding website, if enabled. Any registry purchases are handled through the third party retailer site.

    For increased website security, we recommend adding a password with the steps below:


    - Login to your WeddingWire account from a computer

    - Hover over 'Planning Tools' and click 'Wedding Website'

    - In the website editor, click the ‘Settings’ tab Scroll down to the ‘Privacy’ section

    - Toggle the ‘Password’ switch to on (the switch will be green when on)

    - Enter your password in both fields, and be sure the ‘Apply to all sections of the wedding website’ box is checked

    - Click ‘Save password’

    And don't forget to send the password out to your wedding guests!!

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  • Anne-Cathrin
    Just Said Yes September 2023
    Anne-Cathrin ·
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    Dear Lynnie ,

    I find the same problem and i feel that my Guests wont like this as well. I designed the whole site and now we see this after domain registrations.

    Is there any workaround available at all. A Webiste is not safe without an SSL.

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  • Lynnie
    WeddingWire Administrator October 2016
    Lynnie ·
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    Hi Anne-Cathrin! I do not believe there is a workaround, but please reach out to our Customer Support Team directly for confirmation at help@weddingwire.com.

    • Reply
  • S
    Just Said Yes September 2023
    Samantha ·
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    Hi! Did they provide a solution? I wish I saw this prior to purchasing our domain. Very disappointing. Smiley ups

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  • N
    Just Said Yes November 2023
    Niomi ·
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    Hello,

    I need help with this too. The website link for my guests to see my events, ect... was working fine and now today has starting having an issue with this. I did not get the domain purchase.. and still on the free one. Now anyone of my guests gets this message:

    “Your connection is not private” error

    Is there a tech dept with Wedding Wire that can fix this?

    This is what I found on Norton security website regarding the cause of this:

    Why is “Your connection is not private” appearing?

    Before entering a website, your browser checks digital certificates of that website to ensure they're meeting requirements and will safeguard your private information, such as contact information, passwords, and payment methods, usually via encryption. Most often, the "your connection is not private" error lies in a site's Secure Sockets Layer (SSL) certificate, which is required for sites running over HTTPS (connection security). If your browser can't verify an SSL certificate, it stops you from visiting the site by giving you the "your connection is not private" error message.

    Reasons vary as to why an SSL certificate can't be verified. The certificate might be missing altogether, expired, or set up incorrectly, which means the site is unable to properly protect your data. No matter the cause of the SSL fluke, the owner of the website must fix it. Sometimes, however, your browser or device settings might be hiccupping and unable to communicate with the website you’re trying to visit. Fortunately, you often can troubleshoot this dilemma yourself, and the steps are relatively the same for each browser.

    Edited by WeddingWire
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  • WeddingWire Support Team
    WeddingWire Administrator March 2023
    WeddingWire Support Team ·
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    Hi Niomi! Please reach out to our Customer Support Team at help@weddingwire.com for assistance!!

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