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Dedicated January 2020

rsvp Not Working for Guests

Alyssa, on November 27, 2019 at 10:01 AM Posted in Account Support 1 4

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I haven't been able to get RSVPs from guests. I have one in particular who did it twice, and nothing happened. I just did it for him, luckily it worked and is still holding.

However, we have not gotten an outside RSVP for almost three days now. Is it possible people are trying, and it's not working on my end? I sent an email to customer support yesterday and the response was that they had a lot of emails and wouldn't be able to get back to me for up to 48 hours!

Has anyone else had this issue with the RSVP tool? We only have online responses, so if people RSVP'd how will we know!? Will WW be able to see on their end?

Tell me people just are not going on the site!

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4 Comments

Latest activity by Alyssa, on November 27, 2019 at 3:28 PM

Devoted March 2020
Kelsie · on November 27, 2019 at 11:56 AM
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I don't have advice because I haven't sent out invitations yet, but I'm commenting and following up on this post because I want to know the answer to this. We are planning to use electronic rsvp's too through WW. I want to know if we need to change that plan. I hope it works!! The electronic option is saving us a lot of money!
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Dedicated January 2020
Alyssa · on November 27, 2019 at 1:09 PM
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I totally get it! We have loved it so far, but I have yet to get a response to two different emails to customer support, or here on the forums. It was working just fine, and now two guests have told us they rsvp'd but it hasn't shown on our end. One of the guests said her's didn't like "register." I had my fiancee and my MOH test it with one of my siblings rsvp, and it worked for them, got the notification and everything. I'm just worried about guests who did and it's not coming through. And what is not allowing some to work, and some to not?!
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WeddingWire Administrator March 2023
WeddingWire Support Team · on November 27, 2019 at 3:24 PM
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Hi Alyssa! It looks like you were able to get in touch with a member of our Support Team this afternoon! Please feel free to reply to that email if you have any additional questions or concerns.
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