So it’s 3 months after my wedding and I finally got all of my photos back and a link to a 4 minute highlight video.
They approached me in my initial search for a photographer/videographer and offered me a package at $1200. It included the following per the contract: “
Everything turned out nice so I’m not complaining there. However, my photographer mentioned that we would get better quality photos in a flash drive she’d be mailing us. When she mentioned that, I asked her if the rest of the videos were going to be on that drive as well. That’s when she asked me “what other videos?”I explained to her that I was expecting the full ceremony plus some from the reception. After all, that’s why I wanted a videographer in the first place. She continued to tell me per the contract we signed, the highlight video was it. That’s what I started to panic. What do you mean only the highlight video? I paid for full day coverage! Why would that mean I only get a 4 minute long highlight video?! My husband got involved and tried explaining that the contract states we got full day video coverage AND a highlight video. They told us full day video coverage only meant it was “covered” and we weren’t entitled to actually get it because we didn’t explicitly ask to have a ceremony or reception video. Who pays for all day coverage just for a 4 minute clip??After much back and forth they finally buckled down and have given us the “option” as a one time exception (because apparently they usually only give raw footage if it’s requested during contract signing and not after the wedding) and want us to pay $500. I have yet to give a response to the offer as we’re looking into legal advice to see if based on the verbiage of the contract if it can be deemed misleading and can sue.
My biggest question is is this normal? Do I have a chance to fight this? Am I actually the crazy one here?