Long story short. I booked an all inclusive venue - the total cost included catering, wait staff, full open bar, cake, and day of coordinator.
My day of coordinator didn't show up. I was told on my actual wedding day. After I texted someone to find out if they were coming to the bridal suite to get my decor. Which was around 1230pm or so with my wedding beginning at 4. The person who informed me that the day of coordinator wasn't coming in was a waitress. She did the best she could under the circumstances. I held it together as best I could. I was still walking her through how to put up the decor AFTER the ceremony, during cocktail hour. I had to wrangle everyone for photos. I was running back and forth in my wedding dress trying to find everyone. My timeline was entirely ruined. I missed photos I wanted because by the time we were able to do them, I was done with the night and just wanted to drink.
On top of that, they slowed down our cocktail hour since we were getting photos done outside. They slowed down to the point of stopping. I literally had one piece of sushi from our cocktail hour. Our day of coordinator was supposed to make sure we had a plate of hors d'oeuvres to try. Again, I had one piece of sushi. I had to ask them to bring something out for my niece who was outside with me getting photos done since in that hour, we missed everything even though our cocktail hour was supposed to be an hour an a half.
I was supposed to have 3 beer options. Somehow 3 turned in to 2. Both of which are beers I don't drink and I don't really drink hard liquor. At no point was I offered another beer option even though they have a FULL BAR. When I asked if that was all the options they had, I was told yes, that's it.
The food was crap. Nothing like what I had at the tasting. They CAME UP with the recipes. Yet on the day of, it was completely different.
These are just some of the things that went wrong. I genuinely feel like they forgot they had a wedding scheduled that day. Or that they decided that my 25 person wedding wasn't worth their time. This was supposed to be resolved by August 13th yet the owner still hasn't returned my call.
What would you do? I tried to give them time to make it right but I carried this anger all thru my honeymoon. So not only was my wedding day basically ruined, so was the honeymoon because again I am being treated as an afterthought.
Looking for advice.
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