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Sylvana
Devoted August 2021

Major let down by venue - time to lawyer up?

Sylvana, on August 23, 2021 at 8:37 AM Posted in Planning 0 9
Long story short. I booked an all inclusive venue - the total cost included catering, wait staff, full open bar, cake, and day of coordinator.


My day of coordinator didn't show up. I was told on my actual wedding day. After I texted someone to find out if they were coming to the bridal suite to get my decor. Which was around 1230pm or so with my wedding beginning at 4. The person who informed me that the day of coordinator wasn't coming in was a waitress. She did the best she could under the circumstances. I held it together as best I could. I was still walking her through how to put up the decor AFTER the ceremony, during cocktail hour. I had to wrangle everyone for photos. I was running back and forth in my wedding dress trying to find everyone. My timeline was entirely ruined. I missed photos I wanted because by the time we were able to do them, I was done with the night and just wanted to drink.

On top of that, they slowed down our cocktail hour since we were getting photos done outside. They slowed down to the point of stopping. I literally had one piece of sushi from our cocktail hour. Our day of coordinator was supposed to make sure we had a plate of hors d'oeuvres to try. Again, I had one piece of sushi. I had to ask them to bring something out for my niece who was outside with me getting photos done since in that hour, we missed everything even though our cocktail hour was supposed to be an hour an a half.
I was supposed to have 3 beer options. Somehow 3 turned in to 2. Both of which are beers I don't drink and I don't really drink hard liquor. At no point was I offered another beer option even though they have a FULL BAR. When I asked if that was all the options they had, I was told yes, that's it.
The food was crap. Nothing like what I had at the tasting. They CAME UP with the recipes. Yet on the day of, it was completely different.
These are just some of the things that went wrong. I genuinely feel like they forgot they had a wedding scheduled that day. Or that they decided that my 25 person wedding wasn't worth their time. This was supposed to be resolved by August 13th yet the owner still hasn't returned my call.
What would you do? I tried to give them time to make it right but I carried this anger all thru my honeymoon. So not only was my wedding day basically ruined, so was the honeymoon because again I am being treated as an afterthought.
Looking for advice.

9 Comments

Latest activity by Lopp, on November 13, 2023 at 4:00 AM
  • Yasmine
    Master October 2020
    Yasmine ·
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    Have you tried actually going to the venue to speak to the owner face to face? That's very unfortunate that it happened, I can only imagine having my wedding day ruined. I would definitely be expecting a refund.

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  • Sylvana
    Devoted August 2021
    Sylvana ·
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    Unfortunately going there in person isn't an option. The venue is back in the tristate area and I'm back home in Florida. My only mode of contact right now is phone/email. He was supposed to give me at least 750 back however he has not followed up with me since the 13th.
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  • Sylvana
    Devoted August 2021
    Sylvana ·
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    I paid 6k for 25 people. Which is fine. But they were supposed to extend our cocktail hour by 30 min and they literally stopped serving hors d'oeuvres within an hour. When I asked for food for my neice, they said all they had left was pigs in a blanket. However I was told by my guests that they stopped serving food because no one was around to eat it. So which one was it? Was it that no one was eating or that everyone ate so much that they only had pigs in a blanket left? I feel so lied to.
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  • Yasmine
    Master October 2020
    Yasmine ·
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    Oh no that is horrible, do you have it in writing that they would give you $750 back? I would email and call them again and simply let them know that if you don't hear back from them by the end of the week that you will be contacting an attorney.

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  • I
    Expert August 2021
    Ingrid ·
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    Read your contract with a fine tooth comb and if there is anything they defaulted on call it out. I don't think you need a lawyer but could go to small claims court if they broke their contract. Personally I would go for more than $750 based on who it all played out. . .no day of coordinator as promised. I'm sorry this happened, but know one day later you will laugh about it.
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  • Erin
    Dedicated November 2022
    Erin ·
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    I agree with this. Go over your venue contract DILIGENTLY. Make a note of anything in the contract that they did not make good on. I would take it to small claims court and have $750 be the MINIMUM they owe you back. I'm so sorry that happened!

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  • Heather
    Super November 2021
    Heather ·
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    I totally agree with Ingrid and Erin! Especially how Erin mentioned that $750 should be the minimum. Collect all emails, documents, contracts, and texts as proof. And it's very unprofessional of them to not call you back or reach out to you. Definitely keep trying (call and email). If they have a review section on Google or Yelp I suggest you express your experience with them on those platforms as well. Maybe this will catch their attention. And this also helps future clients that plan on booking with them as a warning.

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  • Steph
    Dedicated May 2022
    Steph ·
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    Contact a lawyer and see what can be done. I’d also write reviews every place possible because someone is bound to respond to them. It’s not about the money it’s your whole wedding that was ruined.
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  • L
    Just Said Yes March 2024
    Lopp ·
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    Finding a lawyer for mail fraud and wire fraud cases requires careful consideration. Experience in similar cases, knowledge of federal law and successful litigation are important. Reputation and client reviews help evaluate the professionalism of a lawyer. The level of communication and trust are also important for successful collaboration. It is recommended that you find an attorney, see more about Mail Fraud and Wire Fraud, who meets these criteria to ensure effective defense in mail and wire fraud cases.

    Edited by WeddingWire
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