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Kira
Just Said Yes September 2024

Custom Domain not activated

Kira, on February 6, 2024 at 1:15 PM Posted in Account Support 0 9
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I purchased a custom domain yesterday, February 5th at 7:20 PM. I have my receipt via email, yet every time I check WeddingWire, it still shows up as the basic automatic domain, not my custom one. How long does this take to activate usually?

9 Comments

Latest activity by Lindsey, on April 11, 2024 at 5:25 PM
  • Lynnie
    WeddingWire Administrator October 2016
    Lynnie ·
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    Hi Kira! Sometimes it can take a few hours to update!! If it still isn't working please reach out to help@weddingwire.com!

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  • Michael
    Rockstar October 2023
    Michael ·
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    There can also be a delay for that domain to be shared within the internet infrastructure. Some areas of the internet may be updated quicker -- but mostly in a day or two.

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  • Michael
    Rockstar October 2023
    Michael ·
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    I hope this worked out okay.

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  • Kira
    Just Said Yes September 2024
    Kira ·
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    Hi everyone! Sorry I’ve been MIA, very busy lately😅 Just letting y'all know that I figured it out, I was doing something wrong on my end lol
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  • Lindsey
    Just Said Yes September 2024
    Lindsey ·
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    I'm having the same issue, how did you get it resolved?
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  • Lynnie
    WeddingWire Administrator October 2016
    Lynnie ·
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    Hi Lindsey! Please reach out to help@weddingwire.com if your custom domain isn't active yet!!

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  • Kira
    Just Said Yes September 2024
    Kira ·
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    Hi Lindsey! So what I ended up doing was just going into edit my website, and then you just go into settings and go into your custom domain, type it out, and then you have to click the “choose” button. If you don’t click “choose” then it won’t save your domain. But after all of that, then you’re good Smiley smile
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  • Lindsey
    Just Said Yes September 2024
    Lindsey ·
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    Thank you so much! It finally activated I just got worried for a bit haha 😄
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  • Lindsey
    Just Said Yes September 2024
    Lindsey ·
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    It activated, just took a little bit! Thank you ❤️
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